Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This video features the Honourable Jocelyne Bourgon, President Emeritus of the Canada School of Public Service and the first female Clerk of the Privy Council and Secretary to the Cabinet, who reflects on her academic and professional experiences, provides insight into what leadership is, and shares her views on Canada's federal public service, including its interdependencies, transformations and notable reforms.
This video features Margaret MacMillan, Canadian historian, award-winning author, and emeritus professor of history at the University of Toronto and of international history at Oxford University, who reflects on the paradox of war and its role in the development of human societies, while also providing a deep perspective on its evolution and the concept of peace.
This course provides an orientation for newly appointed ADMs to explore the expectations placed upon them and to strengthen their strategic leadership capabilities by sharing best practices with other experienced senior leaders. Participants will acquire the knowledge they need to transition to their new roles and to develop best practices for leading their organizations forward towards achieving excellence for Canadians.
This informative event features negotiation expert Glen Whyte, who will demonstrates how to build a strong arsenal of negotiation strategies and techniques and explores how to overcome common challenges in the negotiation process and deliver better outcomes for Canadians.
This job aid for employees at all levels provides a detailed list of active listening techniques and how to use them as a meeting participant or facilitator.
This video introduces Blueprint 2020 and how this initiative empowers federal employees in building a public service that is more open, transparent and innovative.
This online self-paced course explores the elements needed to deliver an engaging speech, including making a good first impression and building rapport with the audience. Participants will learn techniques and strategies for keeping the audience's focus, responding to difficult questions, and overcoming anxiety when speaking publicly.
This online self-paced course introduces recommended facilitation techniques that are helpful when collaborating with others in a variety of situations.
This online self-paced course explores how the U-T-C Trinity of Briefing (understand, translate, convince) can serve as a framework for enhancing and deepening briefing skills.
This online self-paced course focuses on building communication skills to convey messages clearly, adapt to different audiences, and foster productive interactions with others.
This online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences.
This online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
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