Browse the School’s full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Product code TRN153
CourseThis online self-paced course explores how the U-T-C Trinity of Briefing (understand, translate, convince) can serve as a framework for enhancing and deepening briefing skills.
Product code TRN153
Product code TRN155
CourseThis online self-paced course focuses on building communication skills to convey messages clearly, adapt to different audiences, and foster productive interactions with others.
Product code TRN155
Product code TRN159
CourseThis online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences.
Product code TRN159
Product code TRN160
CourseThis online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
Product code TRN160
Product code TRN215
CourseThis online self-paced course shares strategies for improving your productivity and time-management skills based on your personality type. Participants will learn ways to deal with time stealers, create manageable to-do lists, and maintain an organized approach to using their time well.
Product code TRN215
Product code TRN222
CourseNext session: March 20, 2025 | 10 more dates
This course for executives presents the strategies and tools needed to deliver a two-minute oral briefing to executives for decision with maximum effectiveness.
Product code TRN222
Next session: March 20, 2025 | 10 more dates
Product code DDN317
CourseThis online self-paced course introduces best practices for effectively positioning a message to enable action by the target audience. Participants will learn how to adapt a presentation to suit their target audience and integrate a call to action as part of the story analysis.
Product code DDN317
Product code DDN327
CourseThis online self-paced course explores the most common technologies available for capturing data and analytics, as well as ongoing trends in technology selection and architecture.
Product code DDN327
Product code DDN328
CourseThis online self-paced course explores data modelling and its benefits for an organization.
Product code DDN328
Product code FON1-J02
Job aidThis job aid explains the decision-making process of weighing options and making recommendations that support policy development.
Product code FON1-J02
Product code FON1-J07
Job aidThis job aid illustrates what steps to take to deliver an effective briefing in only 2 minutes.
Product code FON1-J07
Product code FON1-J11
Job aidThis job aid presents a case study on the use of biometric screening by Immigration, Refugees and Citizenship Canada (IRCC) to illustrate the role of the federal public service in the five phases of policy development.
Product code FON1-J11
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