Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN111
CourseThis online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.
Product code TRN111
Product code TRN139
CourseThis online self-paced course provides senior advisors with a training toolkit on how to prepare senior officials for committee appearances, including how to respond to potentially difficult questions.
Product code TRN139
Product code TRN158
CourseThis online self-paced course offers helpful approaches for handling difficult discussions with confidence and composure, and for treating them as a constructive part of any workplace relationship.
Product code TRN158
Product code TRN2-J07
Job aidThis job aid provides general guidelines on how to develop a risk profile at the project, division, directorate and branch levels.
Product code TRN2-J07
Product code TRN201
CourseThis online self-paced course outlines what a business plan is and how to develop one from idea to implementation, including how to measure, monitor and assess its effectiveness. Participants will examine the components of a business plan, learn how to carry out internal and external analyses, and review the activities involved in coordinating the plan's implementation.
Product code TRN201
Product code TRN227
CourseThis online self-paced course explains the importance and benefits of developing an organizational culture that is agile and open to change. Participants will learn the characteristics that distinguish an agile mindset from a fixed mindset, and ways to encourage and build an enterprise that is responsive to change.
Product code TRN227
Product code TRN238
CourseThis online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Product code TRN238
Product code TRN3-V01
VideoDr. Edward Hoffman, NASA's Chief Knowledge Officer and leader, says that engagement is achieved through clarity. You have to know how to define your team, clients and partners, and clearly identify needs.
Product code TRN3-V01
Product code TRN309
CourseThis online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output.
Product code TRN309
Product code TRN313
CourseThis online self-paced course examines two risk analysis processes in the project risk management knowledge area: Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis. Participants will learn to apply qualitative and quantitative risk analysis methods to calculate and understand the financial implications and other costs of project risks.
Product code TRN313
Product code TRN326
CourseThis online self-paced course offers insights for controlling project schedules, costs and closeout, including how to determine when it's time to cancel a project. Participants will learn best practices for correcting schedule variances, and how to bring a healthy project to a successful close.
Product code TRN326
Product code TRN340
CourseThis online self-paced course explores the core project functions and tools needed to achieve project goals, including oversight, coordination, facilitation, support and project expertise.
Product code TRN340
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