Browse the School’s full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Product code TRN2-V01
VideoThis event recording features a discussion with public service leaders and innovators on emerging challenges in human resources, including technological shifts, labour shortages and the ongoing requirement for innovation skills.
Product code TRN2-V01
Product code DDN2-A18
ArticleThis article presents the fundamentals of Robotic Process Automation (RPA), its benefits, challenges and future potential.
Product code DDN2-A18
Product code DDN2-A19
ArticleThis article explains why an organization-wide approach to cyber security awareness, habits and readiness is key to successfully preventing cyber attacks.
Product code DDN2-A19
Product code DDN2-A30
ArticleThis article explores the practical applications of using generative artificial intelligence when drafting memos, and provides instructions and prompts on how to write effective memos using large language models.
Product code DDN2-A30
Product code DDN2-J04
Job aidThis job aid details how to create a user journey map to help visualize the intended user experience with a product or service, and to help visualize and design future improvements.
Product code DDN2-J04
Product code DDN2-J08
Job aidThis job aid presents step-by-step instructions on how to protect participant data collected through design research by preserving confidentiality, obtaining free and informed consent, and maintaining data security.
Product code DDN2-J08
Product code DDN2-J16
Job aidThis job aid presents a template for conducting an "I like, I wish, what if" activity to solicit feedback and ideas from stakeholders that a design team can prototype or improve on when developing new products or services.
Product code DDN2-J16
Product code DDN2-J21
Job aidThis job aid lists key questions to ask yourself when designing policies, programs or other initiatives, in order to challenge your assumptions and biases and strengthen your inclusion reflex, especially when under pressure to deliver quickly.
Product code DDN2-J21
Product code DDN2-J26
Job aidThis job aid lists key questions to ask yourself when implementing policies, programs or other initiatives, in order to challenge your assumptions and biases and strengthen your inclusion reflex, especially when under pressure to deliver quickly.
Product code DDN2-J26
Product code DDN2-V14
VideoThis video demystifies the concept of going digital and reaches beyond information technology to present tips for modernizing programs and services to better meet the needs of the people using them.
Product code DDN2-V14
Product code DDN2-V15
VideoThis video features AI experts and senior federal officials, who demonstrate artificial intelligence methods for the review and analysis of federal regulations.
Product code DDN2-V15
Product code DDN2-V17
VideoThis video (part 2 of 2) provides an insider's tour into a multi-departmental Rules as Code project, explores what was learned along the way, and looks at what it takes to run a similar project.
Product code DDN2-V17
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