Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course provides an overview of the Nunavut Directive and outlines the measures by which procurement specialists must provide fair and reasonable opportunities for Inuit firms to submit bids on government contracts.
This online self-paced course offers techniques for building strong analytics literacy in the workplace and explores the benefits of doing so. Participants will learn about common analytics pitfalls and discover best practices for supporting effective analytics practices in their organization.
This online self-paced course introduces key principles to keep in mind when committing to self-improvement and explains how to create a plan to organize learning and development activities. Participants will explore common obstacles to self-improvement efforts, and techniques for building and maintaining a successful self-improvement mentoring relationship.
This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.
This online self-paced course, which is mandatory for managers and supervisors with performance management responsibilities, provides the information they need to fulfill their various roles and implement performance management principles and practices. In preparation for an online certification test, participants will study the basic concepts of performance management and related time-specific requirements, identify different types of behaviour, and learn how to apply best practices and effective techniques through useful, real-life exercises.
This online self-paced course provides instructions on how to build a compelling, data-driven story that adequately addresses a framed problem and inspires action. Participants will learn to create an effective storyboard, define a call to action, and incorporate the key components of a compelling story.
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
This two-part course examines the team dynamics needed to create and lead a culture of confidence in the workplace. Participants will learn to apply key leadership competencies to build capacity for creation and innovation within their teams, including the capacity to challenge reality.
This online self-paced course outlines the foundational elements of an effective team, including assigning roles to individual members, setting shared goals, and defining how members should interact to optimize team performance. Participants will become familiar with the five stages of team development and learn strategies for selecting high performers who are the best fit for their project and their team.
This online self-paced course examines how to plan for successful change, which includes creating codes of change and identifying key stakeholders and their different levels of involvement. Participants will learn to build change charters and guiding coalitions, as well as how to interpret the influence and input of stakeholders.
This online self-paced validation assessment provides public service executives with helpful guidance on exercising their delegated authorities through a series of multi-faceted scenarios that build upon the courses in the Authority Delegation Training Program. Participants must complete the scenarios, exercises and validation questions in their entirety to complete this assessment.
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