Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course offers an overview of information technology (IT) security policies, processes and procedures relevant to the role of IT practitioners in the federal public service. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the Government of Canada.
This online self-paced course provides an overview of building operations and maintenance practices, with a focus on corrective, preventive and predictive infrastructure requirements. Participants will learn about the benefits of a well-run operations and maintenance (O&M) program, and how to overcome barriers to making O&M an organizational priority.
This online self-paced course provides an introduction to managing Energy Efficiency Expert Evaluations (E4s) in federal facilities. Participants will be introduced to the basic tools required to conduct E4 inspections of government buildings and other facilities and learn how to develop practical solutions to improve their efficiency.
This course for managers presents realistic scenarios that explain their managerial responsibilities for respecting HR-to-pay practices and timelines. Participants will learn about the policy instruments, tools and resources in place to help them to make appropriate and informed decisions that lead to employee pay.
This online self-paced interactive exercise quizzes participants on fundamental topics such as government structure, the approval system, central agencies, policy and budget cycles, and the key players in the machinery of government, both within and outside the public service. After completing this quiz, participants will be able to better gauge their knowledge of the federal government and their role in the public service.
This course covers two critical elements of the solicitation process: the statement of work and the evaluation criteria for bids submitted. Participants will learn how to write proper requirements to obtain their desired product or service and how to set evaluation criteria that will help select the appropriate bidder.
This course provides the tools needed to apply the GBA Plus process and assess the quality of the analysis for best results. By examining a real-world case study, participants will learn more about GBA Plus considerations and concepts and how to integrate them as best practices into their own work and organization.
This online self-paced course serves as a self-assessment of your familiarity with and understanding of racism and systemic racism. Participants can use their results to better understand their role in creating meaningful change and contributing to the conversation on addressing the impacts of systemic racism in the workplace.
This course presents an overview of the customary roles and responsibilities of access to information and privacy (ATIP) specialists regarding the processing and protection of personal information held by the government. Participants will learn how to process personal information throughout its retention period, as well as how to manage privacy breaches and conduct privacy impact assessments (PIAs).
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies.
This course for procurement specialists explains the basic activities and considerations that are involved in the Government of Canada's procurement process. Participants will focus on the application of procurement policies and procedures through the four phases of the procurement process.
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