Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code DDN2-J06
Job aidThis job aid serves as a guide to composing point-of-view (POV) problem statements to better frame a problem from the perspective of the stakeholders involved.
Product code DDN2-J06
Product code WMT2-V15
VideoThis video highlights the advantages of a respectful workplace and the importance of being aware of individual reactions and statements.
Product code WMT2-V15
Product code DDN237
CourseThis online self-paced course presents the foundational methods and tools needed to identify and analyze problems that need solving. Participants will learn how to apply these discovery methods in their work and use sound problem framing to set up the next steps in the design process.
Product code DDN237
Product code FON5-V03
VideoWith governments across Canada committed to modernizing service delivery, internal service providers (e.g. in property management, procurement, logistics, HR or finance) are doing more and more to support priorities across the enterprise.
Product code FON5-V03
Product code TRN238
CourseThis online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Product code TRN238
Product code FON5-V02
VideoWith governments across Canada committed to modernizing service delivery, internal service providers (e.g. in property management, procurement, logistics, HR or finance) are doing more and more to support priorities across the enterprise.
Product code FON5-V02
Product code TRN121
CourseThis online self-paced course explores the nature and purpose of vision, as well as what is involved in communicating vision effectively. Participants will be introduced to a number of communication methods and techniques for personalizing and multiplying a clear message, expressing enthusiasm authentically, and helping employees align with the vision of the organization.
Product code TRN121
Product code TRN446
CourseThis online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change.
Product code TRN446
Product code COR2-V05
VideoThis reference tool explains the importance of the Financial Administration Act in the public service.
Product code COR2-V05
Product code COR413
CourseThis online self-paced course provides an overview of the deep energy retrofit process and its adoption by federal organizations. Through videos and case studies, participants will learn how to plan and implement projects that reduce energy use and greenhouse gas emissions in their buildings, laboratories and vehicle fleets.
Product code COR413
Product code COR417
CourseThis online self-paced course presents the four guiding principles for optimizing the energy performance of buildings: metering, benchmarking, energy efficiency, and renewable and clean energy. Participants will review best practices for achieving high energy performance in their buildings and learn about the software tools and other resources available to gradually build towards peak performance.
Product code COR417
Product code COR412
CourseThis introductory course for specialists in real property management offers a comprehensive overview of real property management, including a review of the relevant standards, policies and legislation.
Product code COR412
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