How to Handle Complainants Whose Behaviour is Unreasonable
Product code COR1-V03
VideoIn this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
How to Handle Complainants Whose Behaviour is Unreasonable
Product code COR1-V03
Video
