Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This job aid presents the 5 Ws (who, what, when, where, why) plus how questioning technique to help identify and understand the root cause of common design problems when designing solutions, products or services.
This job aid takes the form of a presentation that provides a glossary of terms and concepts related to digital technology and digital government. (GCpedia)
This job aid lists key questions for supervisors and managers to ask themselves, in order to challenge their assumptions and biases and acknowledge the possible impacts of these on their roles as mentors and leaders.
This learning path offers a self-directed journey through a selection of learning tools (courses, articles, videos, job aids) that support collaborative and user-centred design and delivery on topics such as digital, design, agile, product and service management, qualitative data synthesis, and more.
This event recording features insights from Paul N. Wagner, Assistant Deputy Minister, Treasury Board of Canada Secretariat, into how the government has adapted to delivering better services in the modern era and how to chart a course to a happier, healthier, more resilient and more sustainable Canada.
This event recording revisits crucial lessons learned about artificial intelligence as it relates to citizen consent, bias, economic impacts and regulatory frameworks, and offers predictions about what impact AI is likely to have on the future of government.
This event recording captures a presentation and moderated panel discussion that draw from actual case studies to identify lessons learned about the use of artificial intelligence systems in government.
This video (part 2 of 5) features Mina Riad, product manager at Job Bank (jobbank.gc.ca), who explains how legislation plays a crucial role in achieving business objectives and delivering value to users.
This video explores the concept of government as a platform and how government structures can adapt in the digital era to deliver services more effectively.
This online self-paced course introduces the core concepts of artificial intelligence, how it is currently being used, and how to use AI responsibly within the federal public service.
This online self-paced course presents best practices for managing organizational change by adapting business operations and making them more resilient and flexible in the face of innovation or change. Participants will learn about the important role of leaders in enabling digital transformation and establishing an effective change management strategy.
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