Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code DDN1-V21
VideoThis video highlights how organizations and their leaders are adopting artificial intelligence to improve their operations.
Product code DDN1-V21
Product code DDN105
CourseThis online self-paced course examines the effectiveness of business-IT collaboration by exploring the critical concepts, processes and best practices involved in aligning an organization's technology and business strategies. Participants will learn how to create a collaborative work culture and avoid common pitfalls in progressing towards digital transformation within their organization.
Product code DDN105
Product code TRN2-J05
Job aidThis job aid lists recommended courses, learning tools and other resources to help support public servants who are working as part of a team in a virtual or hybrid workplace.
Product code TRN2-J05
Product code TRN2-J11
Job aidThis job aid provides a checklist of best practices for preparing to start or return to work at a Government of Canada office.
Product code TRN2-J11
Product code TRN240
CourseThis online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.
Product code TRN240
Product code TRN242
CourseThis online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
Product code TRN242
Product code TRN244
CourseThis online self-paced course (2 of 3) frames innovation as an opportunity and presents helpful techniques for identifying and understanding the needs of partners and stakeholders. Participants will learn about the importance of finding opportunities, taking the time to understand stakeholder needs, and reflecting on how innovation applies to their work.
Product code TRN244
Product code TRN308
CourseThis online self-paced course reviews the monitoring of project costs and the controlling of resource requirements using the Plan Resource Management, Estimate Activity Resources, and Acquire Resources processes. Participants will learn best practices for estimating and acquiring the necessary resources for their projects, as well as developing and managing the project team and optimizing resources throughout the project life cycle.
Product code TRN308
Product code TRN337
CourseThis course provides project sponsors with an understanding of their role and influence when sponsoring large-scale change initiatives in the Government of Canada. Through a mix of online self-paced and in-class activities, participants will learn about their responsibilities as project sponsors, their accountabilities, and project assurance practices that contribute to effective project or programme delivery.
Product code TRN337
Product code TRN338
CourseThis hybrid course examines the drivers of project success by drawing insights from others, including through presentations and moderated discussions with seasoned government executives and international experts. Participants will build a network of peers while learning about key principles and best practices to successfully implement projects with different scales, complexities and risks.
Product code TRN338
Product code TRN348
CourseThis online self-paced course examines the key variables that influence project planning, including project estimates, schedules, budgets and resources.
Product code TRN348
Product code TRN362
CourseThis online self-paced course explores the purpose and benefits of business analysis, and activities such as elicitation, traceability and monitoring, solution evaluation, and needs assessment.
Product code TRN362
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