Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code DDN226
CourseThis online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
Product code DDN226
Product code DDN308
CourseThis online self-paced course sets out the considerations for creating data visualizations and relaying messages with the help of data visualization tools. Participants will learn data visualization techniques and design best practices that will help to ensure their visualizations are clearly and accurately communicating what their data means.
Product code DDN308
Product code FON1-E42
EventThis first event in the series will explore the current global energy context by focusing on the unique energy experiences faced by different countries across multiple continents, highlighting their energy strategies, stories and realities to provide public servants with insights and lessons learned that can be applied to Canada’s own energy context.
Product code FON1-E42
Product code DDN103
CourseThis online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace.
Product code DDN103
Product code IRA1-V48
VideoThis video features Elder Gerry Oleman of the St'at'imc Nation in British Columbia, who explains what identity means to him.
Product code IRA1-V48
Product code DDN2-A49
ArticleThis article examines the challenges and best practices of iterative approaches in program and service delivery in the Government of Canada and emphasizes the role of regular feedback and prototype data in making evidence-informed decisions.
Product code DDN2-A49
Product code DDN2-A09
ArticleThis article explains how low-code and no-code platforms are enabling non-specialists to create applications and automate processes.
Product code DDN2-A09
Product code TRN4-V17
VideoThis event recording features David R. Samson, Ph.D., who explores the ways in which we can leverage our instinctive drive to promote cooperation and solidarity as a way to increase human wellness while warding off the by-products of an us-versus-them mentality.
Product code TRN4-V17
Product code DDN227
CourseThis online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience.
Product code DDN227
Product code FON3-V10
VideoThis event recording from What Unites Us, Defines Us: Values and Ethics in Today's Federal Public Service spotlights a discussion about the emerging use of artificial intelligence (AI) and the opportunities and challenges it presents in the public service.
Product code FON3-V10
Product code TRN446
CourseThis online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change.
Product code TRN446
Product code TRN1-J01
Job aidThis job aid for employees at all levels provides strategies on how to effectively conclude a meeting, articulate a sense of progress, determine next steps, and assess a meeting's value.
Product code TRN1-J01
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