Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course explains why a strong mixture of emotional awareness, self-management and social skills is a critical competency for emotionally intelligent leaders at all levels. Participants will learn positive and practical techniques to develop and improve their emotional intelligence as leaders within their business environment.
This video explores how to better understand emotional intelligence (EI) and describes the benefits of developing EI to increase individual and organizational well-being.
This job aid presents an empathy map to enable product and service designers not only to understand user behaviour, but also to visually communicate their understanding to others.
This video, featuring Ayushi Roy, explains the shift towards agile product and service delivery, and how leaders must play new roles when working with cross-functional product teams.
This online self-paced course examines the effectiveness of business-IT collaboration by exploring the critical concepts, processes and best practices involved in aligning an organization's technology and business strategies. Participants will learn how to create a collaborative work culture and avoid common pitfalls in progressing towards digital transformation within their organization.
This video, featuring Ayushi Roy, explains how leaders can enable their teams to deliver user-centred products and services while remaining accountable and aligned to their strategic objectives.
This online self-paced course provides an introduction to managing Energy Efficiency Expert Evaluations (E4s) in federal facilities. Participants will be introduced to the basic tools required to conduct E4 inspections of government buildings and other facilities and learn how to develop practical solutions to improve their efficiency.
This course explores the qualities and behaviours that are needed for a team to thrive. Participants will gain a better understanding of engagement methods and learn practical strategies for empowering others.
This online self-paced course focuses on building communication skills to convey messages clearly, adapt to different audiences, and foster productive interactions with others.
This online self-paced course presents the five elements of successful business writing: clarity, conciseness, completeness, concreteness and credibility.
This online self-paced course outlines the benefits of properly onboarding new hires and provides managers with helpful insights into their specific role. Participants will explore the key elements of an effective onboarding program, learn how onboarding is different from traditional orientation, and review ways to make new employees feel included and welcomed.
This online self-paced course explains how to set up the right environment for a successful presentation and offers techniques for managing stage fright and using your voice and body language to effectively deliver your message. Participants will learn how to anticipate audience questions and respond during Q&A sessions in a manner that favourably maintains credibility and presentation success.
Contact us through our chatbot, general inquiries form, or call us at 819-953-5400 (NCR), 1-833-622-1310 (toll free). Our team can help you with your questions and accessibility needs.
