Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This course provides an overview of the proper handling of information and privacy requests, detailing the customary roles and responsibilities and how to apply the most common exemptions and exclusions. Participants will learn how to process access to information and privacy (ATIP) requests and provide valid recommendations on the disclosure of information.
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
This online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity.
This online self-paced course explains the topics of climate change adaptation and resilience through practical examples that are relevant to public servants. Participants will learn why adapting to climate change is essential for building resilient communities and a strong economy while striving for net-zero emissions in Canada.
This online self-paced course challenges common assumptions and beliefs about people with disabilities and aims to shift the perspective from the impairment to the barrier.
This video captures insights from government, academic and industry leaders on the topic of artificial intelligence (AI) and how Canada's security interests must be protected as the world adopts this powerful new technology.
This online self-paced course articulates the power of inclusion and identifies best practices for encouraging greater equity, diversity and inclusion (EDI) in an organization.
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