Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.
This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.
This event recording features highlights from an executive panel discussion on the experience of designing and delivering modern, data-driven services in response to the COVID-19 pandemic.
This online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output.
This online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates.
This online self-paced course explains the different ways to develop your emotional intelligence and self-awareness and, in turn, foster personal excellence at work. Participants will explore best practices and strategies to enhance their emotional intelligence, with the goal of improving their interpersonal relationships within their teams and their organization.
This online self-paced course presents techniques for offering feedback in a positive, helpful and supportive manner that encourages growth at all levels. Participants will review and apply proven models that enhance performance improvement, motivation, professional development and workplace relationships.
This online self-paced course describes the characteristics of a growth mindset, including perseverance, and explains the difference between a growth mindset and a fixed mindset. Participants will explore ways to develop a mindset for success and learn how professional growth can benefit their performance, as well as the resilience of their organization.
This online self-paced course provides detailed guidance on the process of developing and implementing a career action plan. By going through the various steps, participants will evaluate their career situation; take stock of their values, interests, skills and needs; and identify their strengths and weaknesses to advance more easily on their desired career path.
This course covers two critical elements of the solicitation process: the statement of work and the evaluation criteria for bids submitted. Participants will learn how to write proper requirements to obtain their desired product or service and how to set evaluation criteria that will help select the appropriate bidder.
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