Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course presents the fundamental concepts of data management, data quality, data privacy, data protection, and data governance. Participants will learn about the key attributes of effective data governance, as well as best practices for protecting data in their workplace.
This short online self-paced course outlines best practices for physically securing business data when in the office or working remotely. Participants will learn how to implement security measures to safeguard physical data assets, no matter their location or place of work.
This short online self-paced course outlines best practices for preventing data loss and data theft in the workplace. Participants will learn about common sources of data loss and how to implement best practices to prevent it.
This short online self-paced course recommends best practices for maintaining data security when using both public and home Wi-Fi networks. Participants will learn how to distinguish between safe and risky Wi-Fi networks to help maintain data security when using public internet connections.
This short online self-paced course emphasizes the importance of following established reporting procedures when a data breach is suspected. Participants will learn to identify the impact of security breaches and will better understand their own role in reporting data theft.
This short online self-paced course recommends best practices for working safely and securely in public places. Participants will learn how to identify and mitigate data breach risks when they are working remotely in a public space.
This online self-paced course explores the most common technologies available for capturing data and analytics, as well as ongoing trends in technology selection and architecture.
This online self-paced course presents key concepts in data and analytics for senior managers, such as the DELTA framework and analytical scorecards, as well as ways to overcome data-related challenges.
Hosted by the GC Data Community, this informative event will explore how to uncover insights about impact by applying responsible data practices throughout the policy and program development lifecycle. It will cover topics such as setting up data for monitoring and evaluation, respecting Indigenous data sovereignty, and safeguarding data privacy, all in alignment with the 2023–2026 Data Strategy for the Federal Public Service .
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
This job aid serves as an overview presentation of the actors, processes and key instruments involved in executive decision-making in the federal government, with a focus on the dynamics between the executive branch (the prime minister and cabinet) and federal government organizations.
This article explains the role of AI assistants (intelligent virtual assistants) in enabling online meetings, and some of the risks and rewards associated with their use.
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