Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This video, featuring Ayushi Roy, explains the shift towards agile product and service delivery, and how leaders must play new roles when working with cross-functional product teams.
This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.
This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions.
This online self-paced course explores different ways to monitor social media and highlights how social intelligence can improve organizational performance. Participants will learn best practices for gathering and analyzing social media data, and insightful ways to use social awareness strategies to deliver real business value.
With evidence-based results a top priority in better serving Canadians, data has become crucial to our day-to-day work as public servants. Canada's Chief Statistician, Anil Arora, discuss how organizations and leaders can stay current, relevant and flexible in the face of demand for new, data-based information and information technology capabilities.
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
This online self-paced course, which is mandatory for managers and supervisors with performance management responsibilities, provides the information they need to fulfill their various roles and implement performance management principles and practices. In preparation for an online certification test, participants will study the basic concepts of performance management and related time-specific requirements, identify different types of behaviour, and learn how to apply best practices and effective techniques through useful, real-life exercises.
This online self-paced course focuses on the final phases of the transfer payment program life cycle, which emphasize the importance of managing a funding agreement and a program's evaluation.
This online self-paced course provides an overview of the Nunavut Directive and outlines the measures by which procurement specialists must provide fair and reasonable opportunities for Inuit firms to submit bids on government contracts.
This online self-paced course for employees who handle access to information requests provides an overview of the Access to Information Act and the Privacy Act and outlines the steps to follow when receiving a request. By exploring different scenarios, participants will become familiar with the various processes and better understand their roles and responsibilities towards protecting personal information.
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