Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course focuses on the fundamentals of using GC Cloud as a business decision, and the importance of proper planning prior to its implementation. By reviewing common financial and IT considerations, participants will learn to recognize the value of GC Cloud and the role of having a sound plan to help guide its integration.
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
This online self-paced course provides managers and human resources specialists with an overview of the core public administration's workforce adjustment process and explains how to manage and mitigate its impacts effectively. Participants will learn how to interpret and apply the provisions in the National Joint Council's Work Force Adjustment Directive and the workforce adjustment appendices to some Government of Canada collective agreements for the core public administration.
This online self-paced course explains how to use version control and sharing functions within the GCdocs16 environment. Participants will learn how to track and view different versions of a document, lock versions to prevent deleting them, and share links to documents in GCdocs.
This event recording captures a discussion on the risks and opportunities related to artificial intelligence and its potential to transform government.
This online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity.
This online self-paced course examines the benefits of cultivating agile thinking across an organization, exploring the critical success factors and key steps involved in creating an agile enterprise. Participants will learn how to implement enterprise agility by overcoming common obstacles and selecting planning tools that support an agile organization.
This event recording examines how artificial intelligence and predictive modelling can be used to inform how governments respond to complex and rapidly evolving international situations.
This online self-paced course covers the basics of the Internet of Things (IoT), including its business applications and its value to customers, organizations and everyday life. Participants will learn how to transform information into value, generate revenue, and revolutionize the way their business provides value to its customers.
This online self-paced course identifies internal and external risks commonly faced by organizations and highlights the importance of differentiating between them. Participants will discover a variety of tools and techniques for successfully identifying risks.
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