Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN5-V57
VideoThis last event in the series will look at Canada's place in the world and compare it with that of Switzerland as well as address issues of intergovernmental relations and shared governance among federations by assessing what is happening in our two countries.
Product code TRN5-V62
VideoThis event recording features a panel of recognized leaders in personal resilience who discuss the impacts of climate change on mental health based on their lived experiences and knowledge.
Product code TRN5-V62
Product code WMT106
CourseThis online self-paced course is intended to help prevent accidents in the workplace and provides useful information that complies with the intent of the regulatory requirements and best practice guidelines. Participants will become familiar with the different slip, trip and fall hazards in the workplace, the basics of ladder safety, and generally how to prevent avoidable injuries.
Product code WMT106
Product code WMT2-J11
Job aidThis job aid provides tips and resources to assist managers in addressing psychosocial risks and creating a psychologically healthy workplace, with a focus on work-life balance.
Product code WMT2-J11
Product code WMT2-V24
VideoThis video explores how the physical workplace can not only affect our bodies, but also our mental health.
Product code WMT2-V24
Product code TRN162
CourseThis online self-paced course presents the five elements of successful business writing: clarity, conciseness, completeness, concreteness and credibility.
Product code TRN162
Product code TRN2-J09
Job aidThis job aid describes the different steps to effectively conduct an environmental scan when managing risks.
Product code TRN2-J09
Product code TRN226
CourseThis online self-paced course presents the benefits of adopting Agile methods and an agile mindset within an organization, as well as the right conditions for making this change. Participants will learn about the leadership styles that promote organizational agility, and ways to measure the success of their organization's transition to Agile.
Product code TRN226
Product code TRN237
CourseThis online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.
Product code TRN237
Product code TRN241
CourseThis online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
Product code TRN241
Product code TRN311
CourseThis online self-paced course explores different processes for monitoring communications to ensure that project communications are efficient and productive. Participants will learn about the multiple systems, strategies and resources for observing and reacting to communications among project stakeholders.
Product code TRN311
Product code TRN317
CourseThis online self-paced course examines critical planning activities in Agile such as creating personas and wireframing, as well as iterative methodologies for prioritizing project requirements as part of a release plan. Participants will learn about common Agile estimation techniques such as story points, wideband delphi and affinity estimation.
Product code TRN317
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