Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code COR5-J22
Job aidThis job aid explains the basics of recovering deleted items when using the Classic View interface in GCdocs16.
Product code COR5-J22
Product code COR5-J14
Job aidThis job aid explains how to view versions and modify settings when working with version control in the GCdocs16 Classic View interface.
Product code COR5-J14
Product code COR5-J19
Job aidThis job aid explains how to get started in GCdocs16 and navigate when using the Classic View interface.
Product code COR5-J19
Product code COR5-J06
Job aidThis job aid explains how to add an existing document using the drag-and-drop method in the GCdocs16 Classic View interface.
Product code COR5-J06
Product code COR5-J12
Job aidThis job aid provides an overview of the most commonly used functions in the GCdocs16 Smart View interface.
Product code COR5-J12
Product code COR5-J21
Job aidThis job aid explains how to perform an advanced search and work with the Search features when using the Classic View interface in GCdocs16.
Product code COR5-J21
Product code COR5-J25
Job aidThis job aid explains how to send email links and save email attachments when working with Add Documents and Add Items in the GCdocs16 Classic View interface.
Product code COR5-J25
Product code COR5-J26
Job aidThis job aid explains how to use search results and work with the Search features when using the Classic View interface in GCdocs16.
Product code COR5-J26
Product code COR515
CourseThis online self-paced course explains how to use version control and sharing functions within the GCdocs16 environment. Participants will learn how to track and view different versions of a document, lock versions to prevent deleting them, and share links to documents in GCdocs.
Product code COR515
Product code WMT110
CourseThis online self-paced course provides an overview of the basic requirements and application of the Canada Labour Code, under which managers and supervisors carry out the role of the employer. Through case studies and practical exercises, participants will be able to familiarize themselves with their respective rights, duties and responsibilities.
Product code WMT110
Product code DDN236
CourseThis online self-paced course introduces the key concepts of product management and recommends best practices for creating products in a public service context. Participants will learn about product teams, including the different roles, responsibilities and skillsets of team members, as well as some of the tools available to assist them.
Product code DDN236
Product code TRN241
CourseThis online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
Product code TRN241
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