Browse the School’s full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Product code FON3-J02
Job aidThis job aid serves as an overview presentation of the actors, processes and key instruments involved in executive decision-making in the federal government, with a focus on the dynamics between the executive branch (the prime minister and cabinet) and federal government organizations.
Product code FON3-J02
Product code FON305
CourseThis online self-paced course examines the fundamental elements of government as it relates to Canadians, such as the structure of government, the approval system, the role of central agencies, the policy and budget cycles, and the key players within and outside the public service. Participants will explore a variety of topics that will give them a better understanding of their role in the federal public service.
Product code FON305
Product code FON503
CourseThis online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.
Product code FON503
Product code INC1-J09
Job aidThis job aid outlines what you can do to be a 2SLGBTQIA+ ally, including sharing your pronouns and using gender-inclusive language.
Product code INC1-J09
Product code INC1-V12
VideoThis video features Hantz Prosper, who shares his personal story and lived experience with racism.
Product code INC1-V12
Product code INC1-V31
VideoThis video explores accessible communications tools and practices and provides examples of how to ensure that the Government of Canada's approach to communications meets or exceeds accessibility requirements.
Product code INC1-V31
Product code INC1-V36
VideoThis event recording features functional experts from the Accessibility, Accommodation and Adaptive Computer Technology Program at Shared Services Canada, who explore the steps for obtaining an IT-related accommodation, the resources and adaptive computer technologies that are available, and how to acquire them.
Product code INC1-V36
Product code INC1-V47
VideoThis event recording features keynote speaker and inaugural visiting scholar Rachel Zellars, Ph.D., who examines the evolution of the application of merit criteria and its impact on the equitable treatment of different groups of employees, with a focus on Black public servants.
Product code INC1-V47
Product code INC1-V56
VideoThis event recording of the third session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 presents how workplace aggression has impacted members of equity-seeking groups and their mental health, and provides recommendations on ways to identify, address and prevent aggression in the workplace.
Product code INC1-V56
Product code INC1-V60
VideoThis event recording of the seventh and final session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 explores the findings of Statistics Canada's February 2022 census data release related to citizenship and immigration, ethnocultural and religious composition of the population, and mobility and migration.
Product code INC1-V60
Product code INC136
CourseThis online self-paced course explains how Islamophobia takes shape and explores its social and psychological impacts.
Product code INC136
Product code IRA1-J02
Job aidThis job aid draws attention to the critical loss of Indigenous languages in Canada and offers resources to help increase awareness of the urgent need to preserve, revitalize and promote these languages.
Product code IRA1-J02
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