Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This event recording features Amanda Clarke, Associate Professor in the School of Public Policy and Administration at Carleton University, who identifies key trends in international digital government reform, how Canada compares, and what changes the Government of Canada should consider when reforming operations in this digital era.
This video (part 1 of 2) features Ayushi Roy, who explains what product visions are, how to create them, and how they are integral to a product's success.
This online self-paced course identifies what needs to be done to ensure the successful deployment of GC Cloud, including integrating it into existing operations and tracking its use. Participants will learn about the strategies needed to migrate their data into GC Cloud, modernize their procedures and communicate the value of GC Cloud to others.
This online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity.
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
This online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences.
This online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
This online self-paced course focuses on the importance of aligning your goals with the goals of your organization, and introduces the goal alignment worksheet as a means to achieve this more easily. Through this worksheet, participants will learn how to clarify goals and establish work priorities based on these goals to manage time effectively.
This online self-paced course introduces the most common Agile methodologies and frameworks, including Agile's 4 primary values, 12 principles and 5 phases of its project management model. Participants will explore key activities for managing a project using Agile, such as developing a project charter and a product vision, using appropriate types of contracts, and favouring simple over comprehensive forms of project documentation.
This job aid for supervisors and managers explores the natural responses to change and provides strategies for proactively supporting others through a period of transition.
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