Browse the School’s full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
This online self-paced course explores different processes for monitoring communications to ensure that project communications are efficient and productive. Participants will learn about the multiple systems, strategies and resources for observing and reacting to communications among project stakeholders.
This online self-paced course examines critical planning activities in Agile such as creating personas and wireframing, as well as iterative methodologies for prioritizing project requirements as part of a release plan. Participants will learn about common Agile estimation techniques such as story points, wideband delphi and affinity estimation.
This online self-paced course provides the foundational knowledge needed to explore and explain what project management is and how it applies to both professional and personal projects.
This online self-paced course provides an introduction to project management terms and concepts, and identifies the key characteristics of projects, programs and portfolios.
This online self-paced course explains common situational leadership models that can help optimize work processes and efforts, including models that focus on cross-cultural communication, motivation, and change within organizations.
This job aid describes team engagement and the factors that contribute to it, which can help to identify potential questions for use in team pulse surveys (1 of 10).
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