Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.
This online self-paced course presents strategies for building and leading teams towards the achievement of a shared vision. Participants will apply this knowledge by further exploring methods to avoid conflict and mitigate team dysfunction.
This online self-paced course outlines the foundational elements of an effective team, including assigning roles to individual members, setting shared goals, and defining how members should interact to optimize team performance. Participants will become familiar with the five stages of team development and learn strategies for selecting high performers who are the best fit for their project and their team.
This online self-paced course provides an overview of business continuity management programs in the federal government by exploring their governance, methodology and cycle.
This course provides instruction on how to use storytelling and design principles to build better presentations with PowerPoint, including creating presentation decks and delivering them effectively in a virtual or physical environment. Participants will learn to identify and respond to audience needs, translate content into appealing visuals, and use simple techniques to maximize the visual impact of their presentation.
This online self-paced course explores the purpose and benefits of business analysis, and activities such as elicitation, traceability and monitoring, solution evaluation, and needs assessment.
This online self-paced course highlights common project artifacts such as the business case, project brief, agreements and contracts, activity lists, and team charters.
This online self-paced course explains common situational leadership models that can help optimize work processes and efforts, including models that focus on cross-cultural communication, motivation, and change within organizations.
Contact us through our chatbot, general inquiries form, or call us at 819-953-5400 (NCR), 1-833-622-1310 (toll free). Our team can help you with your questions and accessibility needs.