Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN160
CourseThis online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
Product code TRN160
Product code TRN222
CourseNext session: September 09, 2025 | 9 more dates
This course for executives presents the strategies and tools needed to deliver a two-minute oral briefing to executives for decision with maximum effectiveness.
Product code TRN222
Next session: September 09, 2025 | 9 more dates
Product code TRN232
CourseThis online self-paced course focuses on the importance of aligning your goals with the goals of your organization, and introduces the goal alignment worksheet as a means to achieve this more easily. Through this worksheet, participants will learn how to clarify goals and establish work priorities based on these goals to manage time effectively.
Product code TRN232
Product code TRN318
CourseThis online self-paced course introduces the most common Agile methodologies and frameworks, including Agile's 4 primary values, 12 principles and 5 phases of its project management model. Participants will explore key activities for managing a project using Agile, such as developing a project charter and a product vision, using appropriate types of contracts, and favouring simple over comprehensive forms of project documentation.
Product code TRN318
Product code TRN364
CourseThis online self-paced course explains how to calculate earned value, activity durations, and the expected monetary value of a project.
Product code TRN364
Product code TRN4-J10
Job aidThis job aid for supervisors and managers explores the natural responses to change and provides strategies for proactively supporting others through a period of transition.
Product code TRN4-J10
Product code TRN4-J16
Job aidThis job aid serves as a learning journal to support your experience following the EXecuTALK: Allyship and the Executive Ally event.
Product code TRN4-J16
Product code TRN4-J28
Job aidThis job aid provides guidance on how to follow up on the results of team pulse surveys as an opportunity for improvement (8 of 10).
Product code TRN4-J28
Product code TRN4-P03
PodcastIn this episode of the How to Survive as an Executive podcast, Valerie Gideon, Ph.D., shares tips and best practices to help balance your personal life with your professional role, including how to manage stress, stay true to your identity and remain open-hearted.
Product code TRN4-P03
Product code TRN4-P07
PodcastIn this episode of the How to Survive as an Executive podcast, Michel Doiron shares some tips and tricks on how to brief senior management with bad news by using facts and presenting the full picture.
Product code TRN4-P11
PodcastIn this episode of the How to Survive as an Executive podcast, Judith Brunet explains how to navigate the uncertain world of values and ethics, including the value of integrity, transparency and communication when tackling situations and discusses the resources available to support executives.
Product code TRN4-P11
Product code TRN4-V08
VideoDeputy Minister Daniel Watson shares the approach that needs to be taken when developing alliances and rapport with stakeholders of competing interests during negotiations.
Product code TRN4-V08
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