Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code DDN2-A40
ArticleThis article explores the fundamentals of public service delivery in the digital age and emphasizes the importance of embracing client-centred approaches, interdisciplinary collaboration and technological advancements.
Product code DDN2-A40
Product code DDN2-J12
Job aidThis job aid is a tool for creating an effective user persona to better understand the needs, experiences, attitudes and goals of an intended user when creating a new product or service.
Product code DDN2-J12
Product code DDN2-J14
Job aidThis job aid serves as a guide for developing a structured "how might we" question as a way to generate new ideas for solving known problems by reframing a user problem into an opportunity.
Product code DDN2-J14
Product code DDN2-V05
VideoThis event recording captures a discussion on the risks and opportunities related to artificial intelligence and its potential to transform government.
Product code DDN2-V05
Product code DDN2-V32
VideoThis video (part 3 of 5) features Mina Riad, product manager at Job Bank (jobbank.gc.ca), who describes how diverse user research techniques can help shape product vision and set work items.
Product code DDN2-V32
Product code DDN2-V35
VideoThis video, featuring Ayushi Roy and aimed at team leaders, explores common challenges experienced when working in cross-functional teams.
Product code DDN2-V35
Product code DDN2-V42
VideoThis video provides an overview and comparison of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) to help build a baseline knowledge of cloud computing service models.
Product code DDN2-V42
Product code DDN2-V47
VideoThis event recording features Amanda Clarke, Associate Professor in the School of Public Policy and Administration at Carleton University, who identifies key trends in international digital government reform, how Canada compares, and what changes the Government of Canada should consider when reforming operations in this digital era.
Product code DDN2-V47
Product code DDN2-V55
VideoThis video (part 1 of 2) features Ayushi Roy, who explains what product visions are, how to create them, and how they are integral to a product's success.
Product code DDN2-V55
Product code DDN213
CourseThis online self-paced course identifies what needs to be done to ensure the successful deployment of GC Cloud, including integrating it into existing operations and tracking its use. Participants will learn about the strategies needed to migrate their data into GC Cloud, modernize their procedures and communicate the value of GC Cloud to others.
Product code DDN213
Product code DDN217
CourseThis online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity.
Product code DDN217
Product code DDN226
CourseThis online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
Product code DDN226
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