Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
Loading
Product code TRN160
CourseThis online self-paced course explains the value of empathy and asking open-ended questions when interacting with customers or clients. Participants will learn techniques to help them clarify a client's stated needs, as well as their unstated needs, for a more responsive and satisfying client service experience.
Product code TRN160
Product code DDN3-V05
VideoThis video features Rachel Zellars, Ph.D., who presents five practical considerations around data bias.
Product code DDN3-V05
Product code DDN3-V08
VideoThis event recording features a discussion on how to harness automated tools to analyze and deliver better procurement results.
Product code DDN3-V08
Product code DDN317
CourseThis online self-paced course introduces best practices for effectively positioning a message to enable action by the target audience. Participants will learn how to adapt a presentation to suit their target audience and integrate a call to action as part of the story analysis.
Product code DDN317
Product code DDN327
CourseThis online self-paced course explores the most common technologies available for capturing data and analytics, as well as ongoing trends in technology selection and architecture.
Product code DDN327
Product code DDN328
CourseThis online self-paced course explores data modelling and its benefits for an organization.
Product code DDN328
Product code FON1-J02
Job aidThis job aid explains the decision-making process of weighing options and making recommendations that support policy development.
Product code FON1-J02
Product code FON1-J07
Job aidThis job aid illustrates what steps to take to deliver an effective briefing in only 2 minutes.
Product code FON1-J07
Product code FON1-J11
Job aidThis job aid presents a case study on the use of biometric screening by Immigration, Refugees and Citizenship Canada (IRCC) to illustrate the role of the federal public service in the five phases of policy development.
Product code FON1-J11
Product code FON1-J13
Job aidDesigned to benefit current and future public administration practitioners, this publication provides a historical perspective on disparate fiscal review initiatives spanning over a half century, and serves to decode the evolution of contemporary expenditure management practices through factual retrospectives and lessons learned.
Product code FON1-J13
Product code FON1-V10
VideoVideo played at the Marquee Moments - Syria event
Product code FON1-V10
Product code FON308
CourseThis online self-paced course presents realistic scenarios that explain how employees in the federal public service are paid and common situations that can affect employee pay.
Product code FON308
Contact us through our chatbot, general inquiries form, or call us at 819-953-5400 (NCR), 1-833-622-1310 (toll free). Our team can help you with your questions and accessibility needs.
Share your feedback and suggestions to help us improve your learning experience.
This page has expired due to inactivity. Please refresh to continue.
