Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our learning paths or learning series.
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Product code TRN155
CourseThis online self-paced course focuses on building communication skills to convey messages clearly, adapt to different audiences, and foster productive interactions with others.
Product code TRN155
Product code TRN162
CourseThis online self-paced course presents the five elements of successful business writing: clarity, conciseness, completeness, concreteness and credibility.
Product code TRN162
Product code TRN111
CourseThis online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.
Product code TRN111
Product code TRN118
CourseThis online self-paced course introduces a four-step process to writing an effective briefing note: plan, research, draft and review. Participants will learn how to use this approach to prepare clear, concise and strategic briefing notes that are in line with their communication goals.
Product code TRN118
Product code TRN161
CourseThis online self-paced course explores active listening strategies that allow open dialogue and collaborative conversation.
Product code TRN161
Product code TRN4-V05
VideoDeputy Minister Daniel Jean describes the three key principles of communication that are required in order to deliver a clear message to all audiences
Product code TRN4-V05
Product code TRN121
CourseThis online self-paced course explores the nature and purpose of vision, as well as what is involved in communicating vision effectively. Participants will be introduced to a number of communication methods and techniques for personalizing and multiplying a clear message, expressing enthusiasm authentically, and helping employees align with the vision of the organization.
Product code TRN121
Product code TRN159
CourseThis online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences.
Product code TRN159
Product code TRN148
CourseThis online self-paced course focuses on the art and science of storytelling as a way to share information and ideas in an organized, engaging and memorable manner.
Product code TRN148
Product code TRN140
CourseThis online self-paced course describes the roles of psychology, communication and empathy in the negotiation process, introduces strategies and techniques for success, and suggests tips on preparing for and closing a negotiation.
Product code TRN140
Product code TRN137
CourseThis online self-paced course describes the different verbal barriers that can affect team communication and recommends strategies for overcoming them. Participants will learn how specific speaking practices and active-listening techniques can help avoid misunderstandings and conflict.
Product code TRN137
Product code TRN325
CourseThis online self-paced course demonstrates how to effectively manage changes and conflicts in projects while keeping stakeholders engaged. Participants will explore the benefits of having a proper change control process and learn how to create a communications plan and deal with conflicts that may arise throughout a project.
Product code TRN325
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